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Brand Is the System: The Four Defaults Deciding Your Growth

Brand Is the System: The Four Defaults Deciding Your Growth

by Patrick Soto | Nov 6, 2026 | Industry Insights

Why strong healthcare brands stall inside their own organizations, and how to reset one default in 30 days. Most healthcare brands don’t stall because the creative is weak. They stall when a strong platform runs into the defaults of the organization behind it....
Your Campaign Worked. Your Growth Engine Didn’t.

Your Campaign Worked. Your Growth Engine Didn’t.

by Patrick Soto | Oct 23, 2026 | Industry Insights

Why healthcare growth stalls between demand and the visit, and a four-quadrant way to find the leak. There’s a conversation happening in a lot of health system leadership meetings right now. The campaign hit its numbers. Search impressions are up, form fills are...
The Automation + Empathy Balance: A Diagnostic for Health System Marketing

The Automation + Empathy Balance: A Diagnostic for Health System Marketing

by Patrick Soto | Oct 9, 2026 | Industry Insights

Every health system marketing team has had some version of the same conversation in the past two years. The automation platform went live, the journeys got built, the response times dropped, and somewhere in the rollout a quieter question started to surface: did we...
The Coverage Cliff Is a Marketing Problem, Not Just a Finance One

The Coverage Cliff Is a Marketing Problem, Not Just a Finance One

by Patrick Soto | Aug 21, 2026 | Industry Insights

Ask a hospital CFO what’s keeping them up in 2026 and the answer arrives faster than it used to. In a recent survey of healthcare finance leaders, 66% named government funding and Medicaid cuts as their top concern, outranking labor costs and payer negotiations....
Found by AI, Rejected by Reviews: Your New Front Door

Found by AI, Rejected by Reviews: Your New Front Door

by Patrick Soto | Aug 7, 2026 | Industry Insights

We recently wrote about how AI is changing the way patients find you, and why answer engine optimization now matters as much as traditional search. That’s the first half of the story. Here’s the second half, and it’s the one that decides whether all...
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